Shipping Information:
We use UPS services, however US Mail services are available to all 50 states & APO/FPO addresses. If you want your package shipped to a P.O. Box, you should also choose US MAIL Service.
All instock items please allow a 2 - 3 business day delivery time. Any out of stock items please allow 5 - 7 business day turn around time for delivery.
If we don't have items in stock at the time your order is placed you will be notified immediately via e-mail.
PLEASE NOTE:
- If all orders exceed $35.00 free shipping will apply using US Postal Service.
- If all orders less than $35.00 shipping charge of $4.75 will apply per package using US Postal Service.
NOTE: All packages does not mean per items ordered unless you order just one product. Several products can be packaged together in one box.
Returns & Exchanges:
If you are unhappy with any item you receive, you may return the item as long as it is in its original, unopened/unused condition within 30 days of the delivery date for a full refund, please read below on return policy for cosmetics and skincare items. Unless the product was defective leaving us, we do not refund shipping charges. If your order qualified for free shipping - our actual shipping cost will be deducted from refund. A 20% restocking fee may be imposed on cancelled orders.
ADDITIONAL TERMS WHICH APPLIES FOR FRAGRANCE ITEMS:
Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
Order Online:
Our easy to use and secure online site is designed to make your online shopping experience simple and safe. Our secure server software (SSL) is the industry standard and among the best available credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Tax:
Thefragranceshoppeonline.com is a Alabama-based company. State law requires us to collect sales tax of 9% on all orders shipped within Alabama. All orders outside of Alabama are exempt from sales tax. If you are ordering outside of Alabama and sales tax appears on your order, please change the "Shipping" destination on the shopping cart before you submit your order.
Credit Cards Accepted:
We honor the following major credit cards: Visa, Mastercard, Discover Card, American Express.
Order by Phone:
If you need help with your order or prefer to speak with some over the phone, call us at (251) 575-9908.
Sending a Check or Money Order:
We will honor your personal check or money order. E-mail us at thefragranceshoppe@frontiernet.net to verify the availability of the item you would like to purchase and a representative will contact you with the total amount for your purchase. Orders with money orders are shipped the day of receipt. We may hold check orders for up to 5 business days for your check to clear before shipping.
Make Check or Money Orders payable to, The Fragrance Shoppe, and mail payment to:
The Fragrance Shoppe
27 Outlet Drive
Monroeville, AL 36460
Back Orders & Out of Stock:
We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an e-mail to let you know when to expect it or we can offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the oppertunity to change or cancel your order.
Any questions please contact us at:
email: thefragranceshoppe@frontiernet.net
Mail: The Fragrance Shoppe 27 Outlet Drive Monroeville, AL 36460
Phone: (251) 575-9908
